Category: others
Developer: Alibaba Mobile
Verified App 
Wide range of products available at competitive prices Easy-to-use interface for seamless shopping experience Secure payment options ensure safe transactions Regular discounts and promotions for savings Fast shipping options for timely delivery 
Long shipping times can frustrate customers. Quality control varies widely between sellers. Customer service responses may be slow or unhelpful. Limited buyer protection for high-value items. 
Google Play 
App Store 
When you do have a problem with an item and need it addressed, it seems aliexpress' only solution is having the buyer return each item for a refund. Even an item that may cost $2... they still expect you to go to the effort of returning it even when you show through photos it's damaged. Completely ridiculous. No way to dispute it either. Not customer focused. I used to spend tens of thousands of dollars on here yearly, but I'm going to stop until they make it easier to resolve quality issues.
they tripled the prices for the same quality. Amazon is much more convenient. on Aliexpress I was charged for a tax that was never set in place only because the US was thinking to add it, but never did. and they asked me as proof an invoice they never sent. I asked where can I find the invoice and their answer was "we're closing the ticket because we didn't hear from you". I used to love AliExpress, their customer support was the best and the prices were great for the quality offered.
Half of the seller's do not ship the items, and claim theyre not in stock, so I have to contact support day after day for a refund. They allow sellers to have things listed that aren't even available. That's against policy on most sites. It's especially bad around the Christmas season, because some mark it as shipped, but send a message saying it's not in stock, and support dont consider the messages. A refund is near impossible when an item marked as shipped. I wish they'd fix that.
Most products have been acceptable. There is often a problem with measuring, especially towels, wash rags, etc. My products have come smaller than anticipated but still a usable size. I like the coins you can earn for additional discounts. I just wish they would let us decide how much 'coin' to use each order. The first few months I had the app were fine. But recently I will get ads for aliexpress that will just sweep me into the app so I loose my game progress. Frustrating!!!!
Easy experience the last few years. Have done some shopping for tech parts you wouldn't really find in the US. I went up to buying figurines and have not had an error in my orders, all parts were always included. The deals are what brings me back, some very costly items can be up to half off if you play your cards right, just make use of the games to get coins!
Review Source: Google Play store public user reviews.
Yes, the AliExpress - Shopping App collects personal data such as your name, address, and payment information to facilitate orders and enhance user experience, in accordance with their privacy policy.
The AliExpress - Shopping App is free to download and use, with no trial period required, although some features may include paid options.
Yes, the AliExpress - Shopping App requires an internet connection to browse products, place orders, and access other features.
You can contact support or send feedback through the app's help section, which typically includes options for customer service chat, email, or a feedback form.
To manage or cancel any membership or promotional subscriptions, you can navigate to the account settings within the app and follow the provided options.
No activation is necessary. You can start shopping immediately after creating your account, but verifying your email enhances security.
You can contact AliExpress customer service through the app by going to "Account" > "Help Center" > "Contact Us." You can also use the live chat feature for immediate assistance.
In the app, go to "Account," then "Settings," and select "Account Management." Follow the prompts to delete your account.
Go to "My Orders" in the app, select the order you want to track, and click on "Track Order" for real-time updates.
Tap on "Account," then select "Settings" to modify your preferences, including notifications, payment methods, and personal information.
We're always looking for new ways to improve our app. This time around we:
-Fixed some bugs related to our user experience
-Improved our app's performance so you can shop more seamlessly
-Added 'Choice' items with better prices & better services.
Leave a review & let us know what you'd like us to update next!
